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Do I have to complete the course all at once? 
No, you can study at your own pace.
You will be able to start and stop the course as often as you need. The course can be done at your convenience because your progress will be saved in the system and noted on your student status page. To log back into the course after you have logged off you will click on ( Returning Student ) tab on the homepage then enter your ( User ID and Password ) this will take you back into the course where you can continue where you left off.
Is my information confidential?
Absolutely! It's secure with us! This Traffic School respects your privacy by not sharing, selling, disseminating, or distributing your personal information to anybody.
When I registered I entered the wrong citation no, address, license no, due date, how can I correct that?
Easy! Login to the course, see "profile" click on, click on "Edit profile", enter correct info. Click on "save profile changes", click on "EXIT", return to course, or logoff. YOU MAY ALSO NOW CORRECT ANY INFORMATION WHEN THE INFO VALIDATION PAGE COMES UP, FOLLOW DIRECTIONS GIVEN.
**Computer Problems** Web page won't display - what do I do ?
A computer cookie is a small text file which contains a unique ID tag, placed on your computer by a website. The website saves a complimentary file with a matching ID tag. In this file various information can be stored, from pages visited on the site, for information voluntarily given to the site. When you revisit the site days or weeks later, the site can recognize you by matching the cookie on your computer with the counterpart in it's database.
There are two types of cookies: temporary and permanent. Temporary cookies, also called session cookies, are stored temporarily in your browser's memory and are deleted as soon as you end the session by closing the browser. Permanent cookies, also called persistent cookies, are stored permanently on your computer's hard drive and, if deleted, will be recreated the next time you visit the sites that placed them there.
Cookie technology addressed the need to keep track of information entered at a site so that if you submitted a registration form for example, the site could associate that information with you as you traveled through the site's pages. Otherwise, every time you clicked on a different page in the site, establishing a new connection, the site would lose the information in reference to you, and would have to ask you for it again.
Your computer tells you page cannot be displayed or is blank
If you are having problems with cookies, please follow the steps below to properly access web pages.
Shutdown all browser windows, open one and attempt to login again. If that does not work,
Go to Tools > Internet Options > Security tab > Custom Level
Internet Explorer students make sure that the security level is set to medium then click (reset) and then (okay)
Then click on the Privacy tab and make sure the setting for the internet zone is set at Medium or low then click (okay).
Don't forget to reboot your computer so the changes will take affect.
Then reopen your browser and log back into the website.
Internet Explorer students on MAC OR APPLE(5.2 and above) make sure that cookies are enabled from the tool bar, by clicking:
Explorer > Preferences > Receiving Files > Cookies
Delete the cookies in the window if necessary
In the drop down window that asks "When receiving cookies" (choose) "Never Ask"
Click OK, then reboot your computer so the changes will take affect.
Then reopen your browser and log back into the website.
Netscape students make sure that cookies are enabled in the Preferences panel located at:
Edit > Preferences > Advanced.
Reboot your computer and reopen your browser and log back into the website.
If the above steps do not correct the problem, please consult your browser's documentation to solve this problem or you can use the following links:
Some browsers such as Netscape 7.0 and older, Mozilla Firefox, and Safari may not be totally compatible with our program. If you are having problems accessing some web pages and the above actions does not fix the problem you may have to change your browser to Internet Explorer.
Firewall programs, popup blocker programs and cyber sitting programs ( programs that control children's access to the internet ) can also cause problems with displaying certain web pages. If the above actions don't solve the problem, you may need to disable the programs until you complete the course.
How much will it cost and how can I pay for the program?
The cost for the online program is $15.95 (Includes certificate of completion). If your county requires Identity verification, and you choose the online ID verification option there is an additional $9.00Fee ( non refundable ). When you get to the payment page just before the final exam the cost, and delivery options for your state/county will be displayed for you to choose from.
The cost for the workbook program is $26.95 Includes PRIORITY mailing of workbook, and certificate of completion. Two day or overnight services (FEDEX) seperate cost. ( Workbooks not available in all Counties ). Fresno, and Tulare Counties DO NOT ALLOW WORKBOOKS. Note: Payment must be made before a workbook can be sent.
- You can pay online with a credit card, ( American Express, Discover, Mastercharge, and Visa) or debit card. New! echeck.
Select Authorize.net to make online payments. You DO NOT need to have a Wells Fargo account (they are only the company that provides the online credit card processing website).
After you fill out the registration form you can be linked to a completely secure credit card page where you pay quickly and effortlessly. The credit card processing service site is encrypted to make your on-line purchase safe. Be sure when your on the credit card service site that the "Billing Information" matches the credit card holder. Also it is vital after submitting your payment, that you click on "Finalize Payment" to send payment onto your file, to Traffic School website.
We DO NOT have access to any information entered on the Payment Service Website! For certificate mailing we use only the address entered during registration. Please DO NOT enter any certificate mailing or shipping information on the Payment Service Website while making payment. The shipping area will be blank AND when you receive receipt from credit card processing website in your email, this is your receipt. Credit card processing website DOES NOT PROCESS YOUR CERTIFICATE, AND SHIP. The traffic school does!
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Pay with a check or money order by mail. If choosing this option you will need to contact our staff. We will need to manipulate your student file so you can continue with the course until payment is received. WE WILL NOT PROCESS OR MAIL YOUR CERTIFICATE OF COMPLETION UNTIL PAYMENT IS RECEIVED.
Make sure to send the check before you complete the course and at least "10 days" before your completion date. If you have any question, please call our friendly customer service.
Please mail your check or money order to:
Quick Stop Traffic School
6454 Pony Express Trail, Suite #33-212
Pollock Pines, California 95726
Please Note: Checks must be received and cleared before certificate can be mailed.
I heard something about identity verification, what is that?
Identity verification is required in the following counties only:
- Alameda (all students)
- Kern County (Out of state students exempt)
- Kings County (Out of state students exempt)
- Madera (all students)
- San Bernardino County (Out of state students exempt and
residents of Joshua Tree exempt - certificate will be sent to address in Joshua Tree)
- San Diego County (all students)
 Remember: All home study programs approved in those counties MUST require your identity be verified so if they're telling you something different It is suggested that you call and ask the court.
Identity verification is a procedure whereupon you as the student are required to prove your identity. This Traffic School offers two options for identity verification.
OPTION 1: Online Identity Verification (EXPERIAN) - Fee $9.00 (Includes certificate of completion)
(Teens, Workbook Students or Students with no credit history will not be able to use this option. Individuals with security blocks on their credit file must temporarily remove the security block before the online ID verification process can be completed IF POSSIBLE) This does not mean owning a credit card, this is a soft hit on your (credit report) obtaining credit "history", where your name is on ownership of vehicles, homes, etc. Do not omit more than what they require (middle initial or name).They will fail you! Double check all your information before submitting it to Experian for errors, because if they cannot obtain your credit history, they will fail you!
To choose this option, simply select the "Online ID Verification" option after you have selected the court district your ticket/citation was issued in. When you are ready to begin the Final Exam you will be prompted and directed to the Experian website to verify your identity. You will be given the opportunity to verify specific credit information using your own credit history.
Important Note: At no time does the Traffic School have access to any of your credit information, nor is it responsible for failure of identity verification.On the Experian site you will be given a selection of three to six questions for verification. If you fail a question an alternate question may be given, however, if a second question is failed you will have failed the ID Verification process and the Traffic School will be notified. You will be given 5 minutes to answer questions before an incorrect answer is registered. If you fail the the ID Verification process you are welcome to try again for an additional fee of $9.00. Whether you pass or fail the results will be immediately relayed to the Traffic School. The $9.00 fee will be collected whether you pass or fail.
Your ID verification is terminated/expired because you opened a new session / Back browsed (BACK ARROW) and logged back in after completing the ID verification process and before completing the final exam and submitting it for grading. You cannot navigate away from the page once you have been verified, you must take the final exam immediatly. (This session is timed to prevent cheating).
If you successfully pass the ID verification process you will be able to complete the Final Exam online, otherwise you will have to complete the Notary Public process for ID verification.(See option 2)
WE ARE NOT EXPERIAN IF YOU HAVE CREDIT BLOCKS OF ANY KIND ON YOUR CREDIT REPORT, IT IS YOUR RESPONSABILITY TO TEMPORARILY REMOVE THEM (IF POSSIBLE) IN ORDER TO UTILIZE THE ONLINE ID VERIFICATION PROCESS THROUGH EXPERIAN. OTHERWISE THEY CANNOT OBTAIN YOUR CREDIT HISTORY, AND WILL FAIL YOU. CHARGES CANNOT BE REFUNDED BY THE TRAFFIC SCHOOL.
| Equifax |
TransUnion |
Experian |
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P.O. Box 740241
Atlanta, GA 30374
800-685-1111 |
P.O. Box 1000
Chester, PA 19022
800-888-4213 |
1-888-EXPERIAN
(1-888-397-3742) |
OPTION 2: In-Person Notary Public - Fee up to $10.00 max (Includes certificate of completion)
To choose this option, simply select the "In-Person ID Verification" option after you have selected the court district your ticket/citation was issued in. With this option you will be required to print out the Final Exam, Answer Sheet and Notary Verification form and take all the printed documentation, or the workbook if you are a workbook student, to a Notary of your choice. You will then have to show a valid picture ID to the notary and while the notary completes the form you must complete the final exam in the their presence. After you complete the final exam you will then need to fax the final exam answer sheet and the completed Identity Verification form with the notary's signature and notary stamp to the Traffic School for grading and processing.
Where can I find a Notary Public?
Notaries can be found in any city throughout the State. They're in Mailbox Ect., Fedex Kinko's, Postal Annexes, UPS stores etc. after you have finished taking the final exam you can fax the final exam answer sheet, and completed notary form from these facilities which makes it very convenient for you as the student.
Will there be an additional cost for the Notary?
There may be an additional cost depending on where you find your notary. Many banks, and insurance companies will provide notary services free of charge. Otherwise notaries are limited to charging $10.00 per signature. (Remember: mobile notaries may charge for mileage and/or travel time). All additional fees, if any are the responsibility of the student.
What is the Final Exam like?
Remember: The final examination is essentially a course review and you should not have any problems passing with a score of 80% or higher . In the unlikely event that you do not pass the first time, you may retake the exam as many times as necessary at no additional charge from us. If you are completing the exam in the presence of a Notary, keep in mind that the notary may charge more for each additional signature required.
What happens after I complete the Final Exam?
If you pass, and complete your final exam, prior to 2PM PST Monday thru Friday. Your certificate of completion will be printed, and mailed that same day. If you complete after 2pm PST on Friday, your certificate will not be processed until the following Monday.
If you chose In Person ID Verification, you can either fax, or mail (if you have the time ) your completed final exam answer sheet along with the completed, and signed notary verification form to the Traffic School. Our staff will grade your exam, and if you have passed your final your certificate of completion will be printed, and mailed that same day, if completed prior to 2PM PST Monday thru Friday. If after 2PM PST on Friday your certificate will not be processed until the following Monday.
Your certificate will be mailed to you utilizing the information given when you registered therefore please do not abbreviate the name of your city, and don't forget to put your apartment number, PO Box number etc. We can't be responsible for lost or misdirected certificates if you don't give us your complete and accurate mailing address.
Look for a automatic generated email from the program when your certificate has been processed, it will be mailed that day whatever method you purchased.
*CERTIFICATES*- CANNOT BE DOWNLOADED, FAXED, COPIED, OR SCANNED. THEY MUST BE EMBOSSED, AND SIGNED BY TRAFFIC SCHOOL'S AUTHORIZED SIGNATURE, AND ARE PRINTED ON SECURITY PAPER.
ALL CERTIFICATES OF COMPLETION MUST BE MAILED DIRECTLY TO THE STUDENT. THE STUDENT IS THEN RESPONSIBLE FOR SIGNING THE COURT COPY AND DELIVERING THE CERTIFICATE OF COMPLETION TO THE PROPER COURT "ON TIME".
Please note: The FREE Standard mail delivery of the certificate of completion can take anywhere from three to seven (3-7) mailing days with the average being about 5 days. depending on your location. If you have completed the course with less than 10 mailing days prior to your certificate due date, it is highly recommended that you opt for one of the express delivery options available to ensure you receive your certificate of completion with enough time to get the certificate to the proper court before the certificate due date passes.
What shipping options are there?
Standard Mail Delivery (3-7 mailing days) - $FREE
In a hurry? No problem we've got you covered!
Express Delivery Options Available!
We Utilize only Standard overnight, and 2-day delivery Services!
This means you will receive your certificate sometime during normal business hours, 8am - 5pm Monday thru Friday. In most cases your Fed Ex envelope will be left at your front door. Recipient signature not required. 
Two-Day Delivery ($25.00)
Overnight Delivery ($35.00)
WILL NOT DELIVER TO PO BOXES,
you MUST enter a physical address!
We try our best to have all certificates of completion arrive next day if the overnight option is selected. or within 2 days if the 2 day option selected. Note this is not always possible, due to adverse national weather conditions, disruption of national transportation networks, Homeland security problems, etc. in these cases no refunds will be made for late/delayed deliveries.
If we receive/or you complete your final exam Before 2PM PST on Friday, you will receive your certificate on the following Monday for overnight and Tuesday for 2-day. If we receive/or you complete after 2PM PST on Friday your certificate will not be processed until the following Monday.
How can I get a refund and/or cancel my registration?
We are hoping that you don't need to utilize this information but in case you are unable to complete your course for any reason you may get a full refund (less the shipping and handling charges of $10.00). There will be no questions asked as long as we haven't mailed your certificate of completion. If you will be unable to complete the course before your due date, and think you might need to cancel your registration you may want to contact your court to see about getting an extension, or grace period, before giving up. Remember that we do have express mail options and most go by postmarks.
In the event that you will not be able to finish after all, we will be able to refund your payment . If we haven't sent your certificate of completion.
Any, and all refunds granted will be credited using the same form of payment that was used at the time of the original payment processing. The same credit card used will be refunded only. Cashier's checks, money orders, or cash will be refunded by company check.
The Fine Print
The information in this course is accurate, and up-to-date to the best of our knowledge. In some instances it may be incorrect, or merely an opinion. The student is advised to refer to their Local States Vehicle Code for exact verbiage, and accuracy. The publisher makes no warranty, expressed, or implied with respect to the use of any information. Publisher also does not assume any liabilities, or responsibilities, expressed, or implied with respect to the use of, or for damages resulting from, the use of any information, method, or process disclosed in the course. | 
